Contact the U.S. Citizen Services Unit through our ACS Navigator.
The U.S. Citizen Services is open Monday through Friday between 8:00 am and 4:30 pm, excluding U.S. and Swedish Public Holidays.
In an emergency involving an American citizen in Sweden, you can reach us during normal business hours and after hours, seven days a week, via the main Embassy telephone number: +46 (0) 8 783 5300 (if dialing from the U.S.: 011 46 (0) 8 783 5300). Please note that this number is NOT for visa inquiries.
If you are submitting your application in person in Stockholm, you may pay using a credit card. We only accept cash payments in USD. For logistical purposes, payment by credit card is preferred.
For security reasons, visa applicants and American Citizen Services customers are not allowed to bring any luggage, bags, large electronic devices, or any items that are not relevant to your business with us (with the exception of one small purse, backpack, briefcase or items to care for babies).
Cell phones are permitted with bluetooth disabled. Baby formula, bottles, strollers, and food are permitted.
NO LAPTOP COMPUTERS
Personal laptops and larger electrical/electronic devices are prohibited. You will not be permitted entry if you are in possession of a laptop or larger electrical/electronic device. If you have prohibited items with you, you will not be allowed to enter the Embassy and may need to reschedule your appointment.
The following items are NOT permitted in the Embassy:
All visitors to the Embassy are subject to airport-type screening. When planning your visit here, bring only what is needed for your business with the Consular Section to speed security screening. All items are subject to inspection and your wait time at the Embassy depends on the items you and other visitors bring. We do not have storage facilities at the Embassy. We suggest you make use of storage facilities at the main bus/train station in Stockholm (Centralstationen) or at the airport.
We appreciate your cooperation in making your visit to the Embassy as smooth as possible.
If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:
If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.
The waiting room of the Consular Section and its restroom is wheelchair-accessible.