Summer and Fall 2022 Operations Update

We continue to work through significant backlogs in nonimmigrant visa services.  Due to high demand for all our services and anticipated staffing shortages, the wait times for available appointments remains protracted throughout summer and fall 2022.  If you are eligible to mail in your nonimmigrant visa application and have your in-person interview waived, we encourage you to do so.  Follow the instructions on the GSS website to Apply for a Visa.  Your answers to the application questions will help you determine if you qualify for this program or if you require an interview.  We will not approve emergency appointment requests for those applicants who qualify for the interview waiver program except for life and death emergencies.

Processing for diplomatic and official visas is currently two to three weeks. Please see our Nonimmigrant Visa page on our website for further details.

Important Update for Students: Demand for student visa appointments will exceed appointment capacity due to staffing shortages and COVID-related backlogs.  As a result, we urge all those students who can take advantage of this interview waiver program to do so.  For students who can travel to the U.S. under the Visa Waiver Program or with another valid visa but have not yet done so, you may consider taking a short trip prior to your school start date, so that you may take advantage of the mail in option.  There will not be sufficient student visa appointments available to meet the summer 2022 demand.

We do not have the resources to provide personalized answers by email, social media, or telephone about topics that are covered on our website.

The purpose of your intended travel and other facts will determine what type of visa is required under U.S. immigration law. As a visa applicant, you will need to establish that you meet all requirements to receive the category of visa for which you are applying.

See our Directory of Visa Categories on to determine which visa category might be appropriate for your purpose of travel to the United States.


A citizen of a foreign country who seeks to enter the United States generally must first obtain a U.S. visa, which is placed in the traveler’s passport, a travel document issued by the traveler’s country of citizenship.

Certain international travelers may be eligible to travel to the United States without a visa if they meet the requirements for visa-free travel. The Visa section of this website is all about U.S. visas for foreign citizens to travel to the United States.

(Note: U.S. citizens don’t need a U.S. visa for travel, but when planning travel abroad may need a visa issued by the embassy of the country they wish to visit.).

If you need help with your visa application or want to learn more about how to obtain a visa in order to travel to the United States, please contact our customer service center.

English and Swedish speaking agents are ready to assist you from 9:00 a.m. to 5:00 p.m. local Swedish time and 7:00 a.m. to 3:00 p.m., Eastern Standard Time in the United States.

Visa application services call center agents are able to assist you via email, telephone or chat. The call center is closed weekends as well as Swedish and American national holidays, as observed by the U.S. post.

For contact information please visit:

CGI Group Inc. Customer Service Center

The Department of State manages the visa process strictly but fairly in order to best protect the United States.  We are committed to the essential openness for which the United States has always been known.  Travel to the United States is welcomed and encouraged.

We promise to you, the visa applicant, that:

  • We will treat you with dignity and respect, even if we are unable to grant you a visa.
  • We will treat you as an individual and your case as unique.
  • We will remember that, to you, a visa interview may be a new or intimidating experience and that you may be nervous.
  • We will use the limited time available for the interview to get as full a picture as possible of your travel plans and intentions.
  • We will use our available resources to fairly assist all applicants to get appointments to allow travel in time for business, study, and other important obligations.
  • We will post detailed and accurate information on visa requirements and application procedures on every Embassy and Consulate website.
  • We will provide information on non-immigrant appointment waiting times at every Embassy and Consulate posted on
  • We will explain the reason for any visa denial to you.

Furthermore, if you are a:

  • Student, we will make every effort to ensure that you get an appointment and, if qualified, a visa in time to start classes.
  • Medical and humanitarian emergency traveler, we will expedite processing for those dealing with life threatening emergencies.
  • Business traveler, we will establish appropriate mechanisms to facilitate business travel and expedite cases of particular concern to American business.

At the same time, we expect you, the visa applicant, to:

  • Plan your travel and visa application as far in advance as possible.
  • Complete your application fully and accurately.
  • Be forthcoming about your purpose and plans.
  • Prepare for your interview by being able to clearly and concisely describe your intentions.