Important Visa Information

Contact Information

Email: To reach a customer service representative via email, please write to support-Sweden@ustraveldocs.com.

Telephone:
Callers in Sweden: Call 46 8 446 83555.
Callers in the United States: Call +17035202566.

Security Information

For security reasons, visa applicants and American Citizen Services customers are not allowed to bring any luggage, bags, large electronic devices, or any items that are not relevant to your business with us (with the exception of one small purse, backpack, briefcase or items to care for babies).

Cell phones are permitted with bluetooth disabled. Baby formula, bottles, strollers, and food are permitted.

NO LAPTOP COMPUTERS

Personal laptops and larger electrical/electronic devices are prohibited. You will not be permitted entry if you are in possession of a laptop or larger electrical/electronic device. If you have prohibited items with you, you will not be allowed to enter the Embassy and may need to reschedule your appointment.

The following items are NOT permitted in the Embassy:

Cameras
Laptops
Large bags
Luggage
Tools of any size, such as a leatherman, or Swiss army knife
Weapons of any kind

All visitors to the Embassy are subject to airport-type screening. When planning your visit here, bring only what is needed for your business with the Consular Section to speed security screening. All items are subject to inspection and your wait time at the Embassy depends on the items you and other visitors bring. We do not have storage facilities at the Embassy. We suggest you make use of storage facilities at the main bus/train station in Stockholm (Centralstationen) or at the airport.

We appreciate your cooperation in making your visit to the Embassy as smooth as possible.

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

- If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
- If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
- If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
- If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
- If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.